Privacy Policy

Data Controller

If you would like to exercise any of your rights with regards to the personal information we process about you, please contact us in writing at the address below or via email to Info@XBioMed.co.uk 

F.A.O. QARA Team (DP) Unit1A, Summerlands Trading Estate, Endmoor Kendal LA8 0FB

Collected Personal Data

When you contact us through our website, by email, phone or post we might collect various pieces of your personal information. When our employees meet you in person, we might collect various pieces of information. These might include: 

 • Your name 

• Your job title 

• Your personal mobile phone number

 • Your personal email address(es)

 • Your work email address(es)

 • Your work phone number(s)

 • Your work address(es) You might also supply us with 'third party' personal information such as (but not limited to): 

• Your medical secretary's name 

• Your medical secretary's phone number 

• Your medical secretary's email address 

If you choose to supply third party personal information, it is your legal responsibility to ensure you do so in compliance with the Data Protection Act 2018 (DPA) and the UK General Data Protection Regulation (UK GDPR). You might be required to provide a copy of this privacy notice to the third party if they are not directly employed by you or if you do not have the same employer. 

Purpose of collecting data

Like most companies we use personal information to maintain records of how and when we communicate with our customers and our potential customers. We use personal information to fulfill orders, to maintain financial records and to personalise our contact with you. We might also use your personal information where we are legally obliged to maintain records; such instances might relate to 'do not call' lists of phone numbers (if you are TPS or CTPS registered, for example) or 'do not email' lists of email addresses (if you have requested not to be contacted for marketing purposes by email). 

If we are acting as a sales agent, and not in our usual capacity as a distributor, we might be required to provide your information to a third party organisation who will fulfill your order and who may or may not enter into a customer contract with you directly. When we might use your details to contact you If you have contacted us to request information about our products or services, we will utilise your personal information to respond to your enquiry. At the time you supply this information to us, you will have the opportunity to opt out of future marketing contact. If you are engaged in a conversation via email with a member of our customer services team or with a sales representative, we will use your personal information. 

These emails may not contain unsubscribe links or marketing opt out links, however at any point you can exercise your rights by making your requests in writing. If you place an order with us, we might use your personal information to confirm receipt of the order, to notify you of delivery information, to issue an invoice or to chase up a late payment. 

If you receive a marketing email from us to inform you about products or services that might be of interest, you will have the opportunity to opt out of future marketing contact and might be able to update your marketing preferences. If you were added to a marketing database without contacting us, your first email from us will allow you to opt out of marketing with us and notify you that you can object to being part of our internal database.